Frequently Asked Questions
Membership & Pricing
How much does Maia cost?
Maia is completely free for childcare centers and daycares. There are no membership fees, no subscription costs, and no hidden charges. We make money through our partnerships with suppliers, not by charging centers.
Who can join Maia?
Licensed childcare centers, daycares, preschools, and early learning centers in the United States and Canada can join. Both independent centers and chains are welcome.
Is there a commitment or contract?
No. You can use Maia as much or as little as you want. There's no minimum purchase requirement and no long-term commitment.
Savings & Products
How much can I save with Maia?
Our members save an average of 18% per order, with discounts up to 60% on select items. Actual savings vary based on products and order volume, but most centers see significant savings from their first order.
What products are available?
We offer over 100,000 products across categories including:
Furniture & Equipment
Educational Materials
Arts & Crafts
Cleaning Supplies
Food & Kitchen Items
Safety Equipment
Office Supplies
Outdoor Play Equipment
Are there minimum order requirements?
No. Order what you need, when you need it. However, some suppliers may offer additional discounts for larger orders.
Platform & Ordering
How does ordering work?
Browse products from multiple suppliers in one platform, add items to your cart, and check out with a single transaction. We handle the rest, including order routing to different suppliers.
How do I track my orders?
All orders are tracked in your dashboard. You'll see real-time status updates, delivery tracking, and complete order history in one place.
Can I order from multiple suppliers at once?
Yes! That's one of Maia's key benefits. Order from different suppliers with one checkout process and one invoice.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and purchase orders from qualified institutions. We use Stripe for payment processing.
Is my payment information secure?
Yes. We use bank-level encryption and never store credit card information on our servers. All transactions are processed through secure, PCI-compliant systems.
Support & Service
What kind of support do you offer?
Our support team is available via email and phone. We're here to help with product selection, ordering, and any questions you might have.
Can I return products?
Yes. Each supplier has their own return policy, but we'll help facilitate any returns or exchanges you need to make.
Getting Started
How do I sign up?
Click "Join Maia" and complete our simple registration form. Once we verify your childcare center's information (usually within 24 hours), you'll have immediate access to start saving.